自动把访客身份(姓名/邮箱)和业务字段(订单号、会员等级)传给客服。现在点开右下角客服发一条消息,客服后台就能看到「张三 / VIP / 订单 DH20260804001」👇
<script>
(function(d,t) {
var BASE_URL = "https://kefu.cxhao.com";
var g = d.createElement(t), s = d.getElementsByTagName(t)[0];
g.src = BASE_URL + "/packs/js/sdk.js";
g.defer = true; g.async = true;
s.parentNode.insertBefore(g, s);
g.onload = function() {
window.chatwootSettings = { locale: 'zh_CN' };
window.chatwootSDK.run({
websiteToken: 'bTriJMGKn9fh9MB8f6rUrPXj',
baseUrl: BASE_URL
});
// ① 识别用户身份(登录后调用:ID + 姓名/邮箱/头像)
window.chatwootSDK.setUser('u10086', {
name: '张三',
email: 'zhangsan@example.com',
avatar_url: 'https://img.cxhao.com/avatar-demo.png'
});
// ② 附加业务字段(订单号、会员等级等)
window.chatwootSDK.setCustomAttributes({
order_id: 'DH20260804001',
member_level: 'VIP',
source: '演示页'
});
}
})(document, "script");</script>
setUser;未登录访客不调用即可。业务字段用 setCustomAttributes,客服侧可在对话侧栏直接看到。